The Perfect Claim Workshop

Learn to prepare the perfect claim, from beginning to end. Achieve a successful award & avoid expensive disputes.

Expensive and time-consuming construction disputes are often caused by poorly expressed claims.

If a claim is to succeed it must be prepared in line with best practice. If not, you can expect a drawn-out process, taking your team away from their work. At worst, your claim will be rejected. Failure to prepare claims to the appropriate standard will cost you dearly.

This valuable two-day workshop will give you the skills and knowledge to prepare a claim. Our step-by-step process will teach you to prepare accurate claims; claims which will result in successful awards and avoid expensive disputes.

Would you like to know how to do things practically? Avoiding theoretical scenarios? These workshops feature real-life examples. When you leave the workshop, you will understand exactly how to prepare the perfect claim for your projects.

Each module uses case studies based on real-life projects. Group assignments will see you putting the principles into practice. Our presenters have decades of experience in the specialist field of claim preparation. They are known for their dynamic and engaging presentation style. You will benefit from face to face mentorship and support throughout the course.

Practical, quality driven and expert led learning

What you will get

  • 8 modules of quality, practical content
  • 7 group assignments to stimulate group discussion and interactive learning
  • 2 case studies based on real-life project scenarios
  • 16 Continual Professional Development (CPD) hours
  • Optional post-course assignment worth an additional 20 CPD hours
  • Certificate of Attendance
  • Entitlement to membership of the Institute of Construction Claims Practitioners*
  • Sample notices and claim documents for valuable future reference
  • Personalised training course materials folder
  • All refreshments and lunch included

*Membership is available at Associate level with no other pre-requisites for those who complete and pass the optional post-course assignment. Application fee waived. Annual membership fees required.

What you will learn

  • This module introduces a case study comprising a residential and commercial project where the Contractor encountered unforeseeable ground conditions. This caused the Contractor to incur standing time. It also caused delay to the groundworks.
  • Understand how the Contractor has been affected by this event and the link between cause and effect.
  • Learn how to identify the potential claims.
  • Investigate the Contract to verify that the Contractor has an entitlement to make a claim.
  • Examine the contractual requirements for notices.
  • Understand why contracts place such high importance on the submission of notices.
  • Understand the importance of good records.
  • Review the types of records necessary for claims.
  • Appreciate how good record management makes claim preparation more efficient.
  • Learn how to create a timeline to assist with compiling a claim.
  • Understand good practice when preparing a baseline programme.
  • Learn the correct principles when preparing delay analyses.
  • Examine different types of delay analysis.
  • Learn the procedure for a Time Impact delay analysis.
  • Learn how to examine the results of the delay analysis.
  • Correctly calculate an extension of time.
  • Understand how concurrent delay may affect the Contractor’s entitlement
  • Understand and identify what Costs may be claimed.
  • Learn the correct principles of cost recovery.
  • Appreciate how to prepare and present the Cost calculations.
  • Learn the Four Key Points for an effective claim and how to comply with them.
  • Understand how to format and prepare a claim submission to a good professional standard.
  • Understand how the “front matter” of the claim helps to bring clarity to a reviewer. Learn how it establishes the background to the matters before the details of the claim are presented.
  • Understand what the object of a claim is.
  • Learn and understand the essential elements of a successful claim.
  • Appreciate the types of event that provide entitlement to make a claim.
  • Understand how to prepare a narrative to clearly explain the cause of the claim.
  • Understand the importance of linking cause with effect.
  • Examine the possible effects of an event.
  • Learn how to correctly summarise a narrative.
  • Discover how to identify the information necessary to perform a delay analysis.
  • Understand the importance of justifying the delay analysis and explain how it has been performed.
  • Learn how to explain the principles of cost recovery in a claim narrative.
  • Understand how simply presented and well-explained calculations will enhance your claim.
  • Ensure ease of understanding in your claims.
  • Identify where to find the entitlement to make a claim.
  • Appreciate how to clearly demonstrate the contractual entitlement in a claim narrative.
  • Learn how to correctly demonstrate that the notice provisions have been complied with.
  • Understand why the Executive Summary and Statement of Claim are important parts of a claim narrative.
  • Learn what should be included in these sections and how to effectively draft them.
  • Appreciate the importance of substantiating every statement made, every fact relied on and each calculation included in the claim.
  • Understand how to best provide substantiation to assist the reviewer and to ensure that your claim is a stand-alone document.
  • Learn how to organise and present exhibits, programmes, calculations and other documents. Ensure anything relied upon in the claim narrative is designed to make the reviewer’s job easy and efficient.
  • Appreciate the importance of having a peer review carried out before finalising the claim.

Common questions

There are no minimum qualifications but you will need to understand the construction process and have a basic knowledge of construction contracts. The course is suitable for many disciplines, but particularly, quantity surveyors, contract administrators, planners, controllers, engineers and those who deal with contractual and commercial matters. Those whose job it is to manage claims, such as project managers, contracts managers and architects will also gain knowledge of the process.

The course is not heavily reliant on any particular form of contract. However, the assignment case studies and examples demonstrated throughout the course refer to FIDIC for illustration purposes only. We have chosen FIDIC as it is a straight-forward form of contract, widely used on projects across the world.

Still have questions?

Call us to discuss your questions or write to us with your questions and we’ll get back to you within 24-hours. We’re here to help and want to help you find the right course for you.

Contact us

The result of decades of expertise in the construction industry, specifically the specialist field of construction contracts and claims. You can be sure of the quality and immediate benefits you will obtain for attending one of our workshops.

Like you, Claims Class tutors have worked on site in hard hats and boots. Faced with piles of documentation and incomplete records, we understand the challenges you face daily. Being tasked with submitting a claim without a good idea of where to begin is daunting. Understanding the difficulties that you are currently facing and understanding your frustrations ensures your tutors understand your problems. We’ve put all that hands-on experience into shaping this dynamic learning experience.

Our 2-Day Perfect Claim workshop is ideal if you are able to take a little time out of the working week. Join us to gain the knowledge you need to do your job well. Whether you are new to the world of claims or wish to refresh your knowledge, we guarantee this course will help you.




Group Assignments


CPD Hours


Institute of Construction Claims Practitioners logo

Attendees are eligible for membership to the Institute of Construction Claims Practitioners at Associate level (based on completion and pass of the optional post-course assignment).

Presented by an expert with 40 years' experience within the specialist field of contracts and claims, Andy Hewitt

This workshop has been developed and is presented by top authority on claims, Andy Hewitt, author of Construction Claims & Responses: effective writing & presentation and The FIDIC Contracts: Obligations of the Parties. Andy is well known for his engaging presentation style and ability to clearly communicate new concepts to those who are still learning.

Andy Hewitt

Recognised by leading professional organisations

Quantity Surveyors International

Institute of Construction Claims Practitioners

CIOB Chartered Building Consultancy

What our students have to say

Wade Loehmer from UAE

“Great general coverage of the elements of a claim. Thank you for sharing your knowledge with us and I look forward to applying the skills I have learnt.”

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