Roger Knowles says that in excess of half the claims prepared, fail to follow simple procedures to make them effective.

Roger Knowles was commenting on my book Construction Claims & Reponses: effective writing and presentation, when he said…

The need for a stand-alone claim, accompanied by all documents referred to therein, is stressed as being essential if the claim is to be taken seriously and result in a satisfactory settlement. Nobody who has the task of reviewing a claim has the appetite for wading through mountains of files to find documents, which relate to the claim. The claim must be user friendly and be in more than one volume to ensure that when reading the claim it is easy to follow documents to which the claim relates. These may seem fairly basic matters, but I would say that in excess of half the claims prepared fail to follow this simple procedure.’

 As always, sound advice from Roger.

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