The Perfect ClaimIntermediate E-Course

Learn how to successfully manage and resolve claims from A-Z with confidence.

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The ability to be able to successfully handle and resolve claims is a sought-after skill set

Over the past decade, the number of construction claims has escalated. Top reasons for this include poorly written and presented claims, weak responses, and inefficient contract administration.

Maybe you’ve noticed a rise in the number of claims on your own projects? Are you frustrated by the time claims take to resolve? The ability to identify, prepare and respond to claims with confidence and efficiency has become a key skill in our industry today.

This practical e-course will give you the skills and knowledge to prepare a claim. Using a project case study, we'll take you through a step-by-step process. Learn to prepare successful claims; claims which will result in timely awards and avoid expensive disputes.

Let us help you to become an indispensable authority on construction claims that people can trust.

Maybe your claims are rejected or reduced, or maybe the whole process takes a long time to reach a resolution.

If this sounds familiar, then you have come to right place. Our Perfect Claim Intermediate E-Course will help you dramatically improve the way you handle claims. We’ve been through all these frustrations and learned from our own trial and error, and we are here to help you make sense of the whole process.

We’ll start by examining a case study: a residential and commercial project where the Contractor encountered unforeseeable ground conditions. This caused the Contractor to incur standing time. It also caused delay to the groundworks. From here, we’ll begin to build our claim including preparing a delay analysis and calculating the claimable costs…

Your assignments will require you to carry out various tasks and produce sections of a claim for a second case study in parallel with the course topics covered in each module.

This totally flexible course will give you a thorough understanding of construction claims. Study in your own time and at your own pace. All you need is an internet connection to access a wealth of expert-led learning, spread across 17 detailed video tutorials.

Here's an introduction to the course

Enrol for our Perfect Claim Intermediate E-Course and enhance your professional value for only

  • Generous 8-month student access to tutorials
  • Expert-led learning and tutor support worth $1,920
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Want to dive even more deeply into the world of claims? For $1,605 more, take the Perfect Claim Premium E-Course and become a true expert in claim management.

Benefit from a wealth of in-depth claims knowledge

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What you will get

  • 8 in-depth modules covering every aspect of claims
  • 8 practical assignments based on a project case study
  • 6 hours of recorded video tutorials delivered across 17 bite-sized videos, worth $1,320
  • 35 CPD hours
  • Model answers to the assignments, so you can see where you’ve excelled and where you could have improved
  • Generous 6-month access to course materials and student website
  • Tutor grading and support throughout, worth $600
  • Flexible learning – log on anytime, anywhere
  • Certificate of Achievement on successful completion – Pass, Merit or Distinction
  • Associate membership with the Institute of Construction Claims Practitioners*

*for those who achieve the minimum 55% pass grade.

What you will learn

  • This module introduces a case study comprising a residential and commercial project where the Contractor encountered unforeseeable ground conditions. This caused the Contractor to incur standing time. It also caused delay to the groundworks.
  • Understand how the Contractor has been affected by this event and the link between cause and effect.
  • Learn how to identify the potential claims.
  • Investigate the Contract to verify that the Contractor has an entitlement to make a claim.
  • Examine the contractual requirements for notices.
  • Understand why contracts place such high importance on the submission of notices.
  • ASSIGNMENTS: Assignments for this module ask you to examine the second case study, identify the claims and identify the various notices that should be sent.
  • Understand the importance of good records.
  • Review the types of records necessary for claims.
  • Appreciate how good record management makes claim preparation more efficient.
  • Learn how to create a timeline to assist with compiling a claim.
  • Understand good practice when preparing a baseline programme.
  • Learn the correct principles when preparing delay analyses.
  • Examine different types of delay analysis.
  • Learn the procedure for a Time Impact delay analysis.
  • Learn how to examine the results of the delay analysis.
  • Correctly calculate an extension of time.
  • Understand how concurrent delay may affect the Contractor’s entitlement.
  • ASSIGNMENTS:  Assignments for this module include instructing your planner on the principles of how to carry out the selected form of delay analysis for the second case study, calculation of the number of days extension of time and calculation of the revised completion date.
  • Understand and identify what Costs may be claimed.
  • Learn the correct principles of cost recovery.
  • Appreciate how to prepare and present the Cost calculations.
  • ASSIGNMENTS: Assignments for this module include the calculation of the daily costs for: a salaried member of staff; an hourly-paid worker; hired plant and depreciation of plant of equipment. You are asked to present the calculations clearly so that they may be audited easily by the respondent.
  • Learn the Four Key Points for an effective claim and how to comply with them.
  • Understand how to format and prepare a claim submission to a good professional standard.
  • Understand how the “front matter” of the claim helps to bring clarity to a reviewer. Learn how it establishes the background to the matters before the details of the claim are presented.
  • ASSIGNMENT: The assignment for this module is to prepare the preliminary sections of the claim for the second case study.
  • Understand what the object of a claim is.
  • Learn and understand the essential elements of a successful claim.
  • Appreciate the types of event that provide entitlement to make a claim.
  • Understand how to prepare a narrative to clearly explain the cause of the claim.
  • Understand the importance of linking cause with effect.
  • Examine the possible effects of an event.
  • Learn how to correctly summarise a narrative.
  • Discover how to identify the information necessary to perform a delay analysis.
  • Understand the importance of justifying the delay analysis and explain how it has been performed.
  • ASSIGNMENT: The assignment for this module will be to produce cause and effect narratives that will be included in the claim for the second case study.
  • Learn how to explain the principles of cost recovery in a claim narrative.
  • Understand how simply presented and well-explained calculations will enhance your claim.
  • Ensure ease of understanding in your claims.
  • ASSIGNMENT: The assignment for this module asks you to compose a narrative to explain the costs that have been claimed and how they have been calculated
  • Identify where to find the entitlement to make a claim.
  • Appreciate how to clearly demonstrate the contractual entitlement in a claim narrative.
  • Learn how to correctly demonstrate that the notice provisions have been complied with.
  • ASSIGNMENT: The assignment for this module is to produce a narrative for the second case study which adequately explains why the claim is admissible under the contract.
  • Understand why the Executive Summary and Statement of Claim are important parts of a claim narrative.
  • Learn what should be included in these sections and how to effectively draft them.
  • Appreciate the importance of substantiating every statement made, every fact relied on and each calculation included in the claim.
  • Understand how to best provide substantiation to assist the reviewer and to ensure that your claim is a stand-alone document.
  • Learn how to organise and present exhibits, programmes, calculations and other documents. Ensure anything relied upon in the claim narrative is designed to make the reviewer’s job easy and efficient.
  • Appreciate the importance of having a peer review carried out before finalising the claim.
  • ASSIGNMENT: The assignment for the final module asks you to put everything you have learned into practice. You are asked to set out the various sections of the claim for the second case study and outline each section’s contents.
Assignments - Modules 1-8

At the end of each module, there will be between 1-4 short assignments to complete related to the module topic. You will be asked to submit your assignments to your personal tutor for grading. Your tutor will provide feedback and advice where necessary and each assignment grade counts towards your overall course grade.

Click the individual module sections above for details of what you will be asked to do for each assignment.

IMPORTANT: Whilst the course content is applicable to any form of contract, we refer to the FIDIC Red Book (1999) in assignments, case studies and examples.

Become an indispensable authority on construction claims that people can trust

This e-course offers a full understanding of construction claims based on real life projects and scenarios, delivered through a total of 5 hours of video, divided into 24 video tutorials. Access to such a detailed level of learning in a one-on-one setting, along with tutor grading, constant feedback and support would usually cost you $1,920 in consultancy fees. By taking this course, you receive all this for just $645.

As well as receiving a Certificate of Achievement upon successful completion, our Construction Claims Intermediate E-Course will give you 18 hours of valuable CPD hours. Armed with these achievements and your enhanced claims knowledge, you will be a vital asset to any construction claims management team.


CPD Hours


Video Tutorials


Training Hours


Institute of Construction Claims Practitioners logo

As a graduate you will be eligible for membership to the Institute of Construction Claims Practitioners at Associate level (based on achieving the minimum 55% pass grade).

Developed by an expert with 40 years' experience within the specialist field of contracts and claims, Andy Hewitt

Learn from a construction contracts and claims specialist with over four decades of expertise. Andy is also a published author having written two industry best-sellers: Construction Claims & Responses: effective writing & presentation and The FIDIC Contracts: Obligations of the Parties.

Andy Hewitt

Recognised by leading professional organisations

Quantity Surveyors International

Institute of Construction Claims Practitioners

CIOB Chartered Building Consultancy

What our students have to say

Anthony Chamberlain from United Kingdom

“The course exceeded my expectations! It has helped me to sharpen my tools and has provided me with a greater understanding of the full scope of construction claims.”

Common questions

We should start this answer by saying that Claims Class has become a well recognised, respected and trusted education and training provider that specialises in construction contracts and claims. So when you enrol on a Claims Class course you can be assured that you are going to get great content, useful and engaging assignments, tangible and applicable learning outcomes and a smooth administrative and learning process.

If you’re someone who struggles with claim writing, perhaps it’s new to you, your claims keep getting rejected or perhaps you just want a refresher, then this course is for you. You will graduate this course with a solid understanding of claims and will be immediately able to apply what you have learnt to the next claim you work on with confidence and clarity.

Each module contains various assignments which you will undertake after you have watched all the video tutorials for that module. Once you have completed your assignments, you will upload them to your tutor via the student website. Your tutor will comment on and grade your work and issue your module grade to you via email. At the end of the course, you should have achieved an average grade of 55% to pass.

The course developer, Andy Hewitt, presents the course. Andy has 42 years’ experience in the construction industry and is the author of Construction Claims & Responses: Effective Writing & Presentation which was voted book of the month by Construction Books Direct during the first month of publication and has enjoyed international sales success since it’s launch. Andy is also author of The FIDIC Contracts: Obligations of the Parties.

Whilst the course is intended to be flexible to accommodate time constrained professionals, our research during the trial phase told us that students would prefer a deadline otherwise, if they know the course is always there, they do not actually tend to complete it.

We believe that you have a reason and motivation to sign up to a course and we want to make sure that you complete it so, from the date of enrollment, you have 8-months to complete the course. After 8-months, your access to the Student Website will expire and you will no longer have access to the course content. 8-months will give you plenty of time to get through the content and make sure that you achieve what you set out to do, win win!

Registration is easy. Just go to the course page on the student website and follow the instructions. Registration is online and payment is via all major credit cards. As soon as you have registered, you’ll receive a welcome email with all the information you need to get started.

Yes! Graduates of the course will be eligible to join the Institute of Construction Claims Practitioners at Associate level without the need to meet any other prerequisites for membership. Further details about joining will be provided when you graduate.

The course content in terms of videos and modules is the same for each course. The premium course however, has more CPD hours, more detailed assignments and more additional resources.

Still have questions?

Call us to discuss your questions or write to us with your questions and we’ll get back to you within 24-hours. We’re here to help and want to help you find the right course for you.

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