The Perfect ClaimBasic E-Course

Learn to prepare the perfect claim from A-Z through easy to follow video tutorials.
Special introductory discounts available now.

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Expensive and time-consuming construction disputes are often caused by poorly expressed claims.

If a claim is to succeed it must be prepared in line with best practice. If not, you can expect a drawn-out claims process that takes your team away from their work. At worst, your claim will be rejected and it will cost you dearly.

This valuable basic e-course will give you the skills and knowledge to prepare a claim. Using a real project case study, we'll take you through our step-by-step process and teach you to prepare accurate claims; claims which will result in successful awards and avoid expensive disputes.

Developed by a construction industry leader with over 40 years' experience

This e-course is the result of decades of expertise in the construction industry, especially the specialist field of contracts and claims. We’ve been through the difficulties and understand your frustrations, and we’ve put all that hands-on experience into creating our basic e-course with easy to follow video tutorials.

This e-course is perfect for busy professionals who don’t have the time to commit to practical assignments as part of the learning process and do not need to build up CPD hours. If you are new to the world of claims or, perhaps sit at the other end of the spectrum and wish to refresh your knowledge, then this course is for you.


Course Modules


Video Tutorials


Training Hours

Here's an introduction to the course

Enrol for our Perfect Claim Basic E-Course and gain immediate access to 17 video tutorials for only

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For just an additional $450, sign up for our Perfect Claim Intermediate E-Course with the added benefits of practical assignments, tutor support, certification and CPD hours.

Log on anytime, anywhere and enjoy the benefits

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What you will get

  • 8 in-depth modules covering every aspect of claims
  • 6 hours of recorded video tutorials delivered across 17 bite-sized videos, worth $1,320
  • Generous 8-month access to course materials and student website
  • Flexible learning – log on anytime, anywhere
  • No pressure of assignments
  • No pressure of pass or fail

What you will learn

  • This module introduces a case study comprising a residential and commercial project where the Contractor encountered unforeseeable ground conditions. This caused the Contractor to incur standing time. It also caused delay to the groundworks.
  • Understand how the Contractor has been affected by this event and the link between cause and effect.
  • Learn how to identify the potential claims.
  • Investigate the Contract to verify that the Contractor has an entitlement to make a claim.
  • Examine the contractual requirements for notices.
  • Understand why contracts place such high importance on the submission of notices.
  • Understand the importance of good records.
  • Review the types of records necessary for claims.
  • Appreciate how good record management makes claim preparation more efficient.
  • Learn how to create a timeline to assist with compiling a claim.
  • Understand good practice when preparing a baseline programme.
  • Learn the correct principles when preparing delay analyses.
  • Examine different types of delay analysis.
  • Learn the procedure for a Time Impact delay analysis.
  • Learn how to examine the results of the delay analysis.
  • Correctly calculate an extension of time.
  • Understand how concurrent delay may affect the Contractor’s entitlement.
  • Understand and identify what Costs may be claimed.
  • Learn the correct principles of cost recovery.
  • Appreciate how to prepare and present the Cost calculations.
  • Learn the Four Key Points for an effective claim and how to comply with them.
  • Understand how to format and prepare a claim submission to a good professional standard.
  • Understand how the “front matter” of the claim helps to bring clarity to a reviewer. Learn how it establishes the background to the matters before the details of the claim are presented.
  • Understand what the object of a claim is.
  • Learn and understand the essential elements of a successful claim.
  • Appreciate the types of event that provide entitlement to make a claim.
  • Understand how to prepare a narrative to clearly explain the cause of the claim.
  • Understand the importance of linking cause with effect.
  • Examine the possible effects of an event.
  • Learn how to correctly summarise a narrative.
  • Discover how to identify the information necessary to perform a delay analysis.
  • Understand the importance of justifying the delay analysis and explain how it has been performed.
  • Learn how to explain the principles of cost recovery in a claim narrative.
  • Understand how simply presented and well-explained calculations will enhance your claim.
  • Ensure ease of understanding in your claims.
  • Identify where to find the entitlement to make a claim.
  • Appreciate how to clearly demonstrate the contractual entitlement in a claim narrative.
  • Learn how to correctly demonstrate that the notice provisions have been complied with.
  • Understand why the Executive Summary and Statement of Claim are important parts of a claim narrative.
  • Learn what should be included in these sections and how to effectively draft them.
  • Appreciate the importance of substantiating every statement made, every fact relied on and each calculation included in the claim.
  • Understand how to best provide substantiation to assist the reviewer and to ensure that your claim is a stand-alone document.
  • Learn how to organise and present exhibits, programmes, calculations and other documents. Ensure anything relied upon in the claim narrative is designed to make the reviewer’s job easy and efficient.
  • Appreciate the importance of having a peer review carried out before finalising the claim.

IMPORTANT: Whilst the course content is applicable to any form of contract, we refer to the FIDIC Red Book (1999) in assignments, case studies and examples.

Developed by an expert with 40 years' experience within the specialist field of contracts and claims, Andy Hewitt

Learn from a construction contracts and claims specialist with over four decades of expertise. Andy is also a published author having written two industry best-sellers: Construction Claims & Responses: effective writing & presentation and The FIDIC Contracts: Obligations of the Parties.

Andy Hewitt

Recognised by leading professional organisations

Quantity Surveyors International

Institute of Construction Claims Practitioners

CIOB Chartered Building Consultancy

What our students have to say

Jose Covas from India

“I would recommend this course to any construction contracts management and administration professionals who want to understand how to prepare and present a successful claim.”

Common questions

There are no assessments with this course and no pressure of pass or fail. You will simply have access to a series of video tutorials. If you are looking for a more practical learning experience, with graded assignments, perhaps explore our Perfect Claim Intermediate E-Course instead.

The course developer, Andy Hewitt, presents the course. Andy has over 40 years’ experience in the construction industry and is the author of Construction Claims & Responses: Effective Writing & Presentation which was voted book of the month by Construction Books Direct during the first month of publication and has enjoyed international sales success since it’s launch. Andy is also author of The FIDIC Contracts: Obligations of the Parties.

Whilst the course is intended to be flexible to accommodate time constrained professionals, our research during the trial phase told us that students would prefer a deadline otherwise, if they know the course is always there, they do not actually tend to complete it.

We believe that you have a reason and motivation to sign up to a course and we want to make sure that you complete it so, from the date of enrolment, you have 8-months to complete the course. After 8-months, your access to the student website will expire and you will no longer have access to the course content. 6-months will give you plenty of time to get through the content and make sure that you achieve what you set out to do, win win!

Registration is easy. Just go to the course page on the student website and follow the instructions. Registration is online and payment is via all major credit cards. As soon as you have registered, you’ll receive a welcome email with all the information you need to get started.

The difference between the courses mainly lies in the benefits as well as the overall learning outcome and experience. Both courses contain 8 modules covered via 17 video tutorials. The intermediate course, however, comes with the additional benefits of graded assignments, tutor support, CPD hours, certification and more. It is therefore the more practical learning experience of the two.

Whilst both courses focus on construction claims, their content is quite different. The Construction Claims Basic E-Course teaches the principles of claims and responses and gives you the tools to write, respond and to manage claims effectively. The Perfect Claim Basic E-Course takes you through the claims process from A-Z: we start with a case study; we discuss examples of project records that we should create at the start of a project; we create notices when an event happens; we do a delay analysis based on the case study; we do the cost calculations for the claim; and we then put everything together into a full claim document.

Still have questions?

Call us to discuss your questions or write to us with your questions and we’ll get back to you within 24-hours. We’re here to help and want to help you find the right course for you.

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