The Perfect ClaimIntermediate E-Course

Learn how to manage and resolve claims from a-z with confidence.

$645 for 6 months unlimited access

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Benefit from practical learning and gain the confidence you need to manage claims

What you will get

  • 8 in-depth modules
  • 8 practical assignments
  • 17 video tutorials
  • Detailed assignment answers provided
  • Personal tutor support
  • 35 CPD hours
  • Blog library – 100s of articles
  • Additional student resources & technical guides
  • Totally flexible learning
  • Certificate of Achievement
  • Associate membership of the Institute of Construction Claims Practitioners (on completion)

What you will learn

  • This module introduces a case study comprising a residential and commercial project where the Contractor encountered unforeseeable ground conditions. This caused the Contractor to incur standing time. It also caused delay to the groundworks.
  • Understand how the Contractor has been affected by this event and the link between cause and effect.
  • Learn how to identify the potential claims.
  • Investigate the Contract to verify that the Contractor has an entitlement to make a claim.
  • Examine the contractual requirements for notices.
  • Understand why contracts place such high importance on the submission of notices.

Assignments for this module ask you to examine the second case study, identify the claims and identify the various notices that should be sent.

  • Understand the importance of good records.
  • Review the types of records necessary for claims.
  • Appreciate how good record management makes claim preparation more efficient.
  • Learn how to create a timeline to assist with compiling a claim.
  • Understand good practice when preparing a baseline programme.
  • Learn the correct principles when preparing delay analyses.
  • Examine different types of delay analysis.
  • Learn the procedure for a Time Impact delay analysis.
  • Learn how to examine the results of the delay analysis.
  • Correctly calculate an extension of time.
  • Understand how concurrent delay may affect the Contractor’s entitlement.

Assignments for this module include instructing your planner on the principles of how to carry out the selected form of delay analysis for the second case study, calculation of the number of days extension of time and calculation of the revised completion date.

  • Understand and identify what Costs may be claimed.
  • Learn the correct principles of cost recovery.
  • Appreciate how to prepare and present the Cost calculations.

Assignments for this module include the calculation of the daily costs for: a salaried member of staff; an hourly-paid worker; hired plant and depreciation of plant of equipment. You are asked to present the calculations clearly so that they may be audited easily by the respondent.

  • Learn the Four Key Points for an effective claim and how to comply with them.
  • Understand how to format and prepare a claim submission to a good professional standard.
  • Understand how the “front matter” of the claim helps to bring clarity to a reviewer. Learn how it establishes the background to the matters before the details of the claim are presented.

The assignment for this module is to prepare the preliminary sections of the claim for the second case study.

  • Understand what the object of a claim is.
  • Learn and understand the essential elements of a successful claim.
  • Appreciate the types of event that provide entitlement to make a claim.
  • Understand how to prepare a narrative to clearly explain the cause of the claim.
  • Understand the importance of linking cause with effect.
  • Examine the possible effects of an event.
  • Learn how to correctly summarise a narrative.
  • Discover how to identify the information necessary to perform a delay analysis.
  • Understand the importance of justifying the delay analysis and explain how it has been performed.

The assignment for this module will be to produce cause and effect narratives that will be included in the claim for the second case study.

  • Learn how to explain the principles of cost recovery in a claim narrative.
  • Understand how simply presented and well-explained calculations will enhance your claim.
  • Ensure ease of understanding in your claims.

The assignment for this module asks you to compose a narrative to explain the costs that have been claimed and how they have been calculated

  • Identify where to find the entitlement to make a claim.
  • Appreciate how to clearly demonstrate the contractual entitlement in a claim narrative.
  • Learn how to correctly demonstrate that the notice provisions have been complied with.

The assignment for this module is to produce a narrative for the second case study which adequately explains why the claim is admissible under the contract.

  • Understand why the Executive Summary and Statement of Claim are important parts of a claim narrative.
  • Learn what should be included in these sections and how to effectively draft them.
  • Appreciate the importance of substantiating every statement made, every fact relied on and each calculation included in the claim.
  • Understand how to best provide substantiation to assist the reviewer and to ensure that your claim is a stand-alone document.
  • Learn how to organise and present exhibits, programmes, calculations and other documents. Ensure anything relied upon in the claim narrative is designed to make the reviewer’s job easy and efficient.
  • Appreciate the importance of having a peer review carried out before finalising the claim.

The assignment for the final module asks you to put everything you have learned into practice. You are asked to set out the various sections of the claim for the second case study and outline each section’s contents.


Whilst the course content is applicable to any form of contract, we refer to the FIDIC Red Book (1999) in assignments, case studies and examples.

Need practical knowledge on how to prepare claims?

This course covers the claim process from a-z. Based on a project case study, we cover everything you need to know to manage claims successfully. Carefully crafted assignments provide a practical learning experience to help those who need to write and prepare claims.

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Earn your certification and CPD through practical study.

This course will teach you how to prepare a claim from start to finish. Through 17 video tutorials and 8 practical assignments, you will gain knowledge that you can immediately apply.

At the end of the course, you’ll receive a Certificate of Achievement and 35 well deserved CPD hours.

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Use your new qualification for further professional development. Join the Institute of Construction Claims Practitioners as an Associate member

Graduates can join the Institute of Construction Claims Practitioners as an Associate (AICCP). Access a range of benefits designed to support your career as a specialist construction claims practitioner.

Learn more about ICCP Membership

Common Questions

The course developer, Andy Hewitt, presents the course. Andy has over 45 years’ experience in the construction industry and is the author of industry best-seller, Construction Claims & Responses: Effective Writing & Presentation.

Andy is also author of a number of other publications on the subjects of contracts and claims.

There are no minimum qualifications, but you will need to understand the construction process and have a basic knowledge of construction contracts. The course is suitable for many disciplines, but particularly, quantity surveyors, contract administrators, engineers and those who deal with contractual and commercial matters. Those whose job it is to manage claims will also gain knowledge of the process and those who wish to gain the necessary skills and knowledge to progress up the career ladder will be able to do so with confidence.

Registration is easy. Click any of the ‘enrol now’ buttons above and follow the instructions. Registration is online and payment is via all major credit cards. As soon as you have registered, you’ll receive a welcome email with all the information you need to get started.

From the day you sign up, you will have 6-months access to the course content.

You will need a copy of Construction Claims & Responses: effective writing and presentation by Andy Hewitt and details of where to purchase this book can be found here on our Publications page.

You will receive a certificate to confirm that you have successfully graduated. Your certificate will denote the date of graduation, your pass grade (pass, merit or distinction), the modules studied, the CPD hours gained and logos of the accrediting bodies.

Whilst the topic and content is the same, the main differences are in the benefits you receive and the depth of study. The Perfect Claim Premium E-Course, for example, has more detailed assignments. They require more study time and will challenge you more. The premium course also has more CPD hours, more free additional study resources and sample templates to help you in your claims roles, e.g. sample notices, sample cost calculations, etc.

The basic e-course on the other hand, only includes video tutorials with no additional benefits.

The course you take really depends on your learning and career objectives and what you are looking to get out of your study.

Our students come from many different countries and are used to working with both international and domestic forms of contract. We use the FIDIC Red Book (1st Ed. 1999) to illustrate the course. We use this contract because it is a simple form of contract written by engineers, for engineers. It also contains conditions that are typical of any construction contract and s widely used internationally.

After a little familiarisation, students who are familiar with other types of construction contract (JCT, NEC, bespoke forms, etc.) will have no difficulty in understanding the Red Book, or applying it to the case studies and examples used on the course.

Need more help?

Call us to discuss your questions or write to us with your questions and we’ll get back to you within 24-hours. We’re here to help and want to help you find the right course for you.

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What our students have to say

The course exceeded my expectations! It has helped me to sharpen my tools and has provided me with a greater understanding of the full scope of construction claims.”

Anthony Chamberlain from United Kingdom

Andy Hewitt

Meet Course Developer and Presenter, Andy Hewitt.

Learn from a construction contracts and claims specialist with over 45 years’ experience. Andy is also a published author, including best-sellers: Construction Claims & Responses: effective writing & presentation and The FIDIC Contracts: Obligations of the Parties.

Learn more about Andy