Construction ClaimsIntermediate E-Course

Learn how to successfully manage and resolve claims with confidence

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The ability to be able to successfully handle and resolve claims is a sought after skill set

Over the past decade, the number of costly construction claims has escalated. Top reasons for this include poorly written claims, poorly articulated responses and inefficient contract administration. Maybe you’ve noticed a rise in the number of claims on your own projects, and are frustrated by the time they take to resolve? That’s why the ability to identify, prepare and respond to claims with confidence and efficiency has become such an important skill set today. We can help you to become an indispensable authority on construction claims that people can trust.

Maybe your claims are rejected or reduced, or maybe the whole process takes a long time to reach a resolution.

If this sounds familiar, then you have come to right place. Our Construction Claims Intermediate E-Course will help you dramatically improve the way you handle claims. We’ve been through all these frustrations and learned from our own trial and error, and we are here to help you make sense of this meticulous process.

From identifying claims to writing a claim response, this totally flexible course will give you a thorough understanding of construction claims. Study in your own time and at your own pace. All you need is an internet connection to access a wealth of expert-led learning, spread across 24 detailed video tutorials.

Here's an introduction to the course

Enrol for our Construction Claims Intermediate E-Course and enhance your professional value for only

  • Generous 6 month student access to tutorials
  • Expert-led learning and tutor support worth $1,475
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Want to dive even more deeply into the world of claims? For $2,005 more, take the Construction Claims Premium E-Course and become a true expert in claim management.

Benefit from a wealth of in-depth claims knowledge

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What you will get

  • 6 in-depth modules covering every aspect of claims
  • 6 practical assignments based on case studies using real projects
  • 5 hours of recorded video tutorials delivered across 24 bite-sized videos, worth $1,100
  • 18 CPD hours
  • Model answers to the assignments, so you can see where you’ve excelled and where you could have improved
  • Generous 6-month access to course materials and student website
  • Tutor grading and support throughout, worth $375
  • Flexible learning – log on anytime, anywhere
  • Certificate of Achievement on successful completion – Pass, Merit or Distinction
  • Associate membership with the Institute of Construction Claims Practitioners*

*for those who achieve the minimum 55% pass grade.

What you will learn

  • Understand how poor contract administration will encourage claims.
  • Learn good administration practices and how they can help when dealing with disputes.
  • Understand how to work towards creating efficient contracts.
  • Identify and separate the different types of claim.
  • Understand how several claims may flow from a single event.
  • Be able to properly prepare notices.
  • Understanding the procedures that need to be followed as soon as a claim has been identified.
  • Understand the key principles of delay analysis.
  • Understand the differences between the two most common types of delay analysis and how the delay analysis should be performed.
  • Understand exactly what should be included in a claim.
  • Know exactly what to do to ensure that your claim succeeds and is dealt with in a timely manner.
  • Understand how to compile a claim in a logical sequence that will make it easy for readers to understand.
  • Know how to develop clear, structured narratives that enable the reader to reach faster, more logical conclusions.
  • Understand exactly what needs to go into a response or determination.
  • Know how to present an effective response and how to gain agreement.
    If parties can’t agree at this stage, you will have a great insight into the steps you need to take to resolve the matter.
Assignments: Modules 1-6

At the end of each module, there is an assignment which will require you to answer questions or complete exercises related to that topic. You will be asked to submit your assignments to your personal tutor for grading. Your tutor will provide feedback and advice where necessary and each assignment grade counts towards your overall course grade.

IMPORTANT: Whilst the course content is applicable to any form of contract, we refer to the FIDIC Red Book (1999) in assignments, case studies and examples.

Become an indispensable authority on construction claims that people can trust

This e-course offers a full understanding of construction claims based on real life projects and scenarios, delivered through a total of 5 hours of video, divided into 24 video tutorials. Access to such a detailed level of learning in a one-on-one setting, along with tutor grading, constant feedback and support would usually cost you $1,070 in consultancy fees. By taking this course, you receive all this for just $645.

As well as receiving a Certificate of Achievement upon successful completion, our Construction Claims Intermediate E-Course will give you 18 hours of valuable CPD hours. Armed with these achievements and your enhanced claims knowledge, you will be a vital asset to any construction claims management team.


CPD Hours


Video Tutorials


Training Hours


Institute of Construction Claims Practitioners logo

As a graduate you will be eligible for membership to the Institute of Construction Claims Practitioners at Associate level (based on achieving the minimum 55% pass grade).

Developed by an expert with 40 years' experience within the specialist field of contracts and claims, Andy Hewitt

Learn from a construction contracts and claims specialist with over four decades of expertise. Andy is also a published author having written two industry best-sellers: Construction Claims & Responses: effective writing & presentation and The FIDIC Contracts: Obligations of the Parties.

Andy Hewitt

Recognised by leading professional organisations

Quantity Surveyors International

Institute of Construction Claims Practitioners

CIOB Chartered Building Consultancy

What our students have to say

Anthony Chamberlain from United Kingdom

“The course exceeded my expectations! It has helped me to sharpen my tools and has provided me with a greater understanding of the full scope of construction claims.”

Common questions

We should start this answer by saying that Claims Class has become a well recognised, respected and trusted education and training provider that specialises in construction contracts and claims. So when you enrol on a Claims Class course you can be assured that you are going to get great content, useful and engaging assignments, tangible and applicable learning outcomes and a smooth administrative and learning process.

If you’re someone who struggles with claim writing, perhaps it’s new to you, your claims keep getting rejected or perhaps you just want a refresher, then this course is for you. We will teach you how to set up contract administration systems to efficiently manage claims, how to to identify claims, how to calculate extensions of time by way of delay analyses and how to write and put claim narratives together in a clear and professional way. To ensure we provide a fully rounded learning experience, we will also teach you to to write a claim response, how to make a determination and finally, what to do when the parties can’t agree. You will graduate this course with a solid understanding of claims and will be immediately able to apply what you have learnt to the next claim you work on with confidence and clarity.

Each module contains various assignments which you will undertake after you have watched all the video tutorials for that module. Once you have completed your assignments, you will upload them to your tutor via the student website. Your tutor will comment on and grade your work and issue your module grade to you via email. At the end of the course, you should have achieved an average grade of 55% to pass.

The course developer, Andy Hewitt, presents the course. Andy has 42 years’ experience in the construction industry and is the author of Construction Claims & Responses: Effective Writing & Presentation which was voted book of the month by Construction Books Direct during the first month of publication and has enjoyed international sales success since it’s launch. Andy is also author of The FIDIC Contracts: Obligations of the Parties.

Whilst the course is intended to be flexible to accommodate time constrained professionals, our research during the trial phase told us that students would prefer a deadline otherwise, if they know the course is always there, they do not actually tend to complete it.

We believe that you have a reason and motivation to sign up to a course and we want to make sure that you complete it so, from the date of enrollment, you have 6-months to complete the course. After 6-months, your access to the Student Website will expire and you will no longer have access to the course content. 6-months will give you plenty of time to get through the content and make sure that you achieve what you set out to do, win win!

Registration is easy. Just go to the course page on the student website and follow the instructions. Registration is online and payment is via all major credit cards. As soon as you have registered, you’ll receive a welcome email with all the information you need to get started.

Yes! Graduates of the course will be eligible to join the Institute of Construction Claims Practitioners at Associate level without the need to meet any other prerequisites for membership. Further details about joining will be provided when you graduate.

The Construction Claims Intermediate E-Course is effectively our 2-day Construction Claims Workshop (that we hold face-to-face) in an online, e-course, format. The 6 modules are delivered via video tutorials and the assignments are designed to get you thinking about each module and embed your learning. This course is best for you if you would like an introduction to claims, a refresher course, or don’t have the time for a lengthier learning process. As a graduate, you will have a solid understanding of claims.

In comparison, the Construction Claims Distance Learning Course is a much more in-depth course. The 7 modules are delivered via email and each module involves reading, of the module itself and of the core text, and assignments. There are between 2 and 5 assignments for each module and the final module asks you to write a full claim document, based on a given case study. This course is best for you if you are striving to be a good claims practitioner and want to specialise in this area. As a graduate, you will have a deep understanding of claims and be able to practically apply what you have learnt to your job.

Still have questions?

Call us to discuss your questions or write to us with your questions and we’ll get back to you within 24-hours. We’re here to help and want to help you find the right course for you.

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