Archive for the ‘Customer Satisfaction’ Category

Construction Claims Basic and Intermediate E-Courses: What’s the difference?

We currently have two e-course options on the topic of Construction Claims: Basic and Intermediate. But what’s the difference? And which one should you take if you’re looking improve how you write and manage construction claims? In this blog we look at each course and answer those questions to help you decide which one could be best for you…
Construction Claims Basic E-Course

The Construction Claims Basic E-Course is our ‘no frills’ course. You get 24 video tutorials delivered via 6 modules that focus on:

  1. Contract Administration for Claims
  2. Types of Claims and Procedures
  3. Delay Analysis
  4. The Essential Elements to a Successful Claim
  5. Compilation and Presentation of Claims and Responses
  6. Responses, Determinations and Disputes

You simply sign up and work through the videos at your own pace. 

Construction Claims Intermediate E-Course

By comparison, the Construction Claims Intermediate E-Course offers a more practical and involved learning experience.

You still get 24 video tutorials delivered via the same 6 modules but you also get: (more…)

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E-Course Trial | Leveraging Lessons and Implementing Improvements

It’s no secret by now (we hope!) that Claims Class is launching e-courses in 2017 and, over the past couple of months, we have been running a trial of our first e-course, a Construction Claims Intermediate E-Course.

Running the trial was definitely a worthy exercise. We gained some great feedback from our students and learnt some valuable lessons ourselves, all of which have gone into improving the course and creating the final version. In this blog, we explore the trial process, share the key takeaways and showcase the final version of the e-course.

The Trial

The trial included 18 students from all over the world who agreed to complete the course within a given time-frame and provide feedback on each module as they progressed through the course. When the trial ended, we had gathered 108 feedback forms that gave us key insight into the following areas: (more…)

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Construction Claims Distance Learning Course | Graduate Feedback

Our Claims Class Construction Claims Distance Learning Course was created to help people gain practical, ‘hands on’ knowledge of claims and is intended to teach information that will enable students to immediately put the topics learned into practice.

We often receive feedback from graduates that we are achieving this so we have put a summary together below:

Through a series of case studies, the modules provide a practical experience which bridge the gap between the knowledge attained from university programmes and the common contractual tasks in the construction industry. What I found most informative was the feedback from my tutor upon completion of each module.  (more…)

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Construction Claims Distance Learning Course | A Graduate’s Perspective

When I enrolled on the Claims Class Distance Learning Course, I was approaching 10 years of experience. During that time I had dealt with claims on both sides of the fence, with a reasonable degree of success, so I was by no means a novice.

So why did I enrol on the Distance Learning Course? I have seen claims presented in all shapes and sizes, good and bad.  I too have been guilty of structuring claims or responses in different ways, simply because I was unaware of a tried and tested method.  Knowing that this was something that I could improve on, I went in search of the answer and stumbled across the core text for the course: Construction Claims & Responses – effective writing & presentation, which goes through the preparation of a claim from A to Z in minute detail. I was that satisfied with the book that I decided to enrol on the Distance Learning Course. (more…)

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Success Stories

It’s always great news when we hear how Claims Class has helped people to succeed, either in their careers or with their duties at work. We presented our ‘Construction Claims’ and our ‘Understanding Claims Under the FIDIC Contracts’ courses in Qatar last week and whilst I was there, I gave a talk on dispute boards to 100 plus members of the Qatar branch of the Chartered Institute of Building (CIOB).

After the CIOB event, Daniel, who had previously attended our ‘Understanding Claims Under the FIDIC Contracts’ course, came to say hello and told me that the course had inspired him to change career paths. He consequently approached various claims consultancies and is now working for Quantum Global Solutions, who also happen to be our regional partners in Qatar. (more…)

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