Archive for the ‘Customer Satisfaction’ Category

Construction Claims Distance Learning Course | Graduate Feedback

Our Claims Class Construction Claims Distance Learning Course was created to help people gain practical, ‘hands on’ knowledge of claims and is intended to teach information that will enable students to immediately put the topics learned into practice.

We often receive feedback from graduates that we are achieving this so we have put a summary together below:

Through a series of case studies, the modules provide a practical experience which bridge the gap between the knowledge attained from university programmes and the common contractual tasks in the construction industry. What I found most informative was the feedback from my tutor upon completion of each module.  (more…)

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Construction Claims Distance Learning Course | A Graduate’s Perspective

When I enrolled on the Claims Class Distance Learning Course, I was approaching 10 years of experience. During that time I had dealt with claims on both sides of the fence, with a reasonable degree of success, so I was by no means a novice.

So why did I enrol on the Distance Learning Course? I have seen claims presented in all shapes and sizes, good and bad.  I too have been guilty of structuring claims or responses in different ways, simply because I was unaware of a tried and tested method.  Knowing that this was something that I could improve on, I went in search of the answer and stumbled across the core text for the course: Construction Claims & Responses – effective writing & presentation, which goes through the preparation of a claim from A to Z in minute detail. I was that satisfied with the book that I decided to enrol on the Distance Learning Course. (more…)

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Success Stories

It’s always great news when we hear how Claims Class has helped people to succeed, either in their careers or with their duties at work. We presented our ‘Construction Claims’ and our ‘Understanding Claims Under the FIDIC Contracts’ courses in Qatar last week and whilst I was there, I gave a talk on dispute boards to 100 plus members of the Qatar branch of the Chartered Institute of Building (CIOB).

After the CIOB event, Daniel, who had previously attended our ‘Understanding Claims Under the FIDIC Contracts’ course, came to say hello and told me that the course had inspired him to change career paths. He consequently approached various claims consultancies and is now working for Quantum Global Solutions, who also happen to be our regional partners in Qatar. (more…)

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Improved Resources for Distance Learning Students


We have recently added recorded tutorials to the Construction Claims Distance Learning course content and already, we are seeing the positive impact that this is having for our students.

Previously, when a student was issued with a module they were required to schedule a call with their tutor to discuss the module content and how to tackle the module assignments. Over time, we realised that there were certain elements of the modules that most students seemed to struggle with and/or would not deal with properly when working on their assignments. (more…)

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When to Deal With Contractor’s Claims

I have been involved in a large project for 3 years where my role is to provide assessments of the contractor’s claims for extensions of time and prolongation costs. The project experienced numerous delays and to date I have provided assessments of 25 extension of time claims and awards have been made for 11 claimed events. As usual with claims, some were rejected entirely and some were awarded, but with a reduction in the amount claimed.

Recently, the Employer’s bankers appointed a large international construction consultant to carry out an audit on the project. I was asked to attend a meeting with the auditors to answer various questions. Given the international status of the consultants, I was rather surprised to be asked the question ‘Why have you dealt with the claims as they have been submitted? We always leave them until the end of the project and then negotiate’. (more…)

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