Archive for the ‘Announcements’ Category

Introducing E-Courses for Quality and Convenient Learning

Firstly, we would like to wish all our blog readers a happy, healthy and prosperous New Year. We realise this is more than a little delayed (we can’t believe it’s March already!) but that’s because we have been busy behind the scenes working on a new and improved version of Claims Class AND we’re excited to now be able to share some details of our plans with you!


In 2017, Claims Class will be venturing into the world of e-courses!


Why? Well…

Claims Class is a small and friendly training and education provider and over the past 5 years we have grown the Claims Class brand and delivered courses across the Middle East, South- Asia, the UK, South Africa and Ireland.

During this time, we have built a good reputation for our training and we now receive enquiries from people all over the world asking if we plan to present our training courses in their countries.

Whilst we would love to deliver our courses in more regions, costs and logistics mean that we need large numbers of attendees for the courses to be economically viable and, without good connections for marketing, this becomes a challenge.

Times have also changed. Whilst there is still great benefit in attending face-to-face training courses (and don’t’ worry, we’ll continue to run those), we realise that busy, time-constrained professionals want access to quality training at times and from locations that are convenient to them. We wanted to meet that need.

So, what can you expect from our e-courses?


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Improved Resources for Distance Learning Students


We have recently added recorded tutorials to the Construction Claims Distance Learning course content and already, we are seeing the positive impact that this is having for our students.

Previously, when a student was issued with a module they were required to schedule a call with their tutor to discuss the module content and how to tackle the module assignments. Over time, we realised that there were certain elements of the modules that most students seemed to struggle with and/or would not deal with properly when working on their assignments. (more…)

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We have a New Regional Partner for the UK & Ireland!

We are pleased to announce that UK-based Decipher Consulting will be Claims Class’ new regional partner for the UK and Ireland.

Decipher Consulting provides construction services to the UK market and will work in partnership with Claims Class to deliver our accredited training courses more frequently and to a wider audience across the UK. (more…)

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2015: New Year, New Opportunity

We’ve already had a busy start to 2015 (hence this plans for 2015 post coming at the end of February!) with the launch of our new course on Understanding Claims Under the FIDIC Contracts and the return of our annual Construction Claims course in Qatar.

We have more plans for the year and are excited to start working on them. Here’s a sneak peak of what you can expect to see from Claims Class in 2015:


  • New course dates will be set for all intensive training courses.
  • We are exploring new regions to take Claims Class courses to including South Africa and Australia and searching for appropriate regional partners.
  • We are developing a two-day Forensic Delay Analysis course.
  • We are working on new ways for our distance learning students to connect with one another. This includes a student’s forum where they can discuss the course, seek help and receive insight from tutors and a knowledge center containing useful reading material, advice and so on.


  • Launching an ‘opt-in’ service for those who enjoy reading the Claims Class Blog and wish to be notified via email when a new blog is posted (tick – see to the right of this post!).
  • Users will also be notified when someone replies to a comment that they have made on a post and will be able to respond and keep the conversation going.

Customer Experience

  • Improving the online registration and payment options so that you can easily pay for courses online with a credit card without needing a PayPal account.

That’s all from us for now. As always, thanks for reading if you have any suggestions for Claims Class please get in touch, we would love to hear from you!

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Goodbye 2014: Reflections on the year gone by

And there goes another year in the blink of an eye! It seems like I was only sitting down to write reflections on 2013 five minutes ago and here we are in 2015 reflecting on 2014.

I’m always sad to see another year go but I do enjoy taking a few minutes to sit and think of all that Claims Class has achieved in those 12 short months. Of course, not everything was smooth sailing and we experienced our fair share of challenges too but hey, it wouldn’t be as much fun if everything was easy would it?

If you haven’t already guessed, today’s post looks back at 2014 and explores some of the exciting things to watch out for in 2015. So sit back, grab a cup of whatever takes your fancy, and have a read…

New Additions to Intensive Training Portfolio

Claims Class saw its fair share of countries this year and delivered its Construction Claims Intensive Training Course in Qatar, Dubai, South Africa and London.

We achieved new levels of success in Qatar and reached full capacity for the course in January 2014. We put this down to the increase in construction projects surrounding the 2020 World Cup and the issues that many are facing on construction projects.

Based on your feedback, we developed a new one-day course on the Principles of Forensic Delay Analysis towards the end of 2013. We’ve only delivered the course once so far due to the busy schedule of our partners who help us to present this course but we hope to see new course dates set for 2015. We are also developing a two-day version of this course which will be much more technical for those Primavera people out there.

Most exciting, and again based on your feedback, we developed a new course – Understanding Claims Under the FIDIC Contracts towards the end of 2014. We launched earlier this month and received great feedback from the attendees and look forward to setting 2015 course dates. We also tried something new for this course and delivered the course partly over a weekend so it fell on Saturday and Sunday. The feedback on this was good and we’re now considering running more courses over a weekend to accommodate those who struggle to get time off work to attend training courses. What’s your opinion on this? Please tell us.

Distance Learning Course Continues to Draw New Students In

Our Construction Claims Distance Learning Course took on a life of it’s own in 2014. It seems that interest in the course is really building due to referrals from existing students (thank you) and improvements in our marketing / social media activity which has helped us to reach a wider audience.

As a result of this, we now have students of 19 different nationalities working in 21 different countries currently studying the course and that number continues to grow.

We look forward to more students graduating from the course this year and hope to welcome new ones.


If you’re an avid Claims Class follower then you’ll know by now that the face behind it all is Andy Hewitt. He developed all Claims Class courses and when he’s not doing his day job (consultancy work) he’s presenting our courses and tutoring our students.

Andy likes a challenge and decided that being the author of one book, Construction Claims & Responseswasn’t enough so he decided to write another one, this time on the FIDIC forms of contract entitled, The FIDIC Contracts: Obligations of the Parties.

The book was published by Wiley Blackwell in May 2014 and is doing well so far. Let’s hope the book sales inspire Andy to write something else worthy for the industry!

Behind the Scenes

We were working on a lot behind the scenes this year and some of our notable successes include:

  • Gaining Chartered Building Consultancy status with the Chartered Institute of Building
  • Building closer ties with the RICS where we look forward to contributing to RICS CPD events, member webinars and member training. On the agenda so far for this year is a CPD event in Dubai on 19th April and one in Abu Dhabi on the 27th Both events will focus on the use of Dispute Boards so if you’re an RICS member make sure you get yourself registered.
  • We have been heavily involved in the set up of a new institute for the construction industry, the Institute of Construction Claims Practitioners (ICCP), which recognises those who specialise in construction claims. This is a great step for the industry and Claims Class is proud to be associated with it.


So there’s our reflections on the year, look out for our next blog post on plans for 2015!

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